Contact us for ordering at firstname.lastname@example.org
Or at e-discounttrains.com
with the items you want to order.
Current Policy regarding pre-orders returns and shipping
1.Items listed here have not yet been produced from the current catalogs. Click back once and click on each line below to browse and order on line for future delivery when released
2.A 10% deposit is Required at time order is submitted . You may use Mastercard, Visa, Discover and American Express, Check or Money Order. The acela will require a 20% deposit due to the fact the Factory is requiring "FIRM" orders on this item. If not manufactured your deposit will be returned
3.Items available for immediate delivery appear within the appropriate category listing.
4. We accept MASTER CARD, VISA, American Express and Discover.
Please include card number ,expiration date and C V V # as found on back of card when you place your order online.
For all other questions and checking of in stock status call :
1-570-225-5346 for Customer Service.
We will be glad to accept C.O.D. orders either by mail or phone, but remember, phone is faster. Cost of C.O.D. is $5.95.A money order or phone order gets your trains shipped out faster. Unless you are a prior customer, all orders paid by CHECK will be delayed 10 days for your check to clear the bank.
Shipping Charges :
Shipping charges will be charged based upon your total order and will be shipped VIA U.P.S. ground service in the Continental United States (*except Alaska and Hawaii).
The following rates apply:
TOTAL ORDER SHIPPING CHARGE
$40.00 - $299.00_______$11.00
Sets will require additional handling due to weight add $20 per set
5.*Alaska/Hawaii/Puerto Rico will be shipped via Priority Mail. Add an additional $15.00 per order shipped.
We will give shipping charges via e-mail to buyer for international orders and request their approval prior to shipment.
For orders that require multiple shipments, shipping charges will apply to your first shipment only based upon your total order. Any shipments on that order after the first shipment will be shipped FREE. We reserve the right to ship orders in any number of shipments per order we desire. Customers who request shipment of in stock items under $100.00, will be charged a $5.00 service charge.
For orders outside the Continental U.S., you will be billed at actual cost of the freight carrier you choose (plus $1.00 service charge) UPS air service and Federal Express are available. Air shipment charges are billed at actual cost charged by the freight carrier. We ship anywhere in the world. All foreign orders add 20% for postage, minimum postage $15.00. All overage will be refunded.
We are not responsible for printing errors, for sale of Layaway items, for shipment cutbacks from any manufacturers/distributors, or for the acceptance of overbooked orders for a particular item. All items are on a first come first served basis.
Damaged Merchandise :
All items are shipped fully insured. If you receive items damaged by the freight carrier, please have the freight carrier pick up the damaged merchandise and return them to us
FREE OF CHARGE, it is their responsibility to return them to us. Also please enclose a copy of the invoice in the package explaining the damage so we know what is happening. 10 days limit from shipping date.
Back Orders :
Due to the unique manufacturing process in the industry, some backorders may take quite a while to ship. Items will remain on backorder until product is received from the manufacturer or notice is received that it is not being made. The customer may cancel their back orders at any time prior to receipt from the manufacturer. This request must be in writing.
Please call 570-773-2174 to get a return authorization which must appear on your shipping label below the city and state.
A note must be enclosed with the item explaining what needs to be done. The merchandise must be in the original package in unused condition.
NO RETURNS AFTER 10 DAYS OF RECEIPT. All returns are subject to a 15% restocking charge and applicable freight charges if not exchanged for merchandise of equal value.
No returns of books or video tapes.